supporting your mental health

Did you know more than one in five Australians aged 16-85 experienced symptoms of mental illness in the past 12 months¹? That’s over four million people. 

Early intervention is crucial in the initial stages of a mental illness. But, according to the Australian Psychological Society, the wait to see a psychologist can often be between three and six months².

If you’re not feeling like your best self, you’re not alone.

Mental health support is now available for you and your loved ones through our partnership with insurer AIA Australia – even if you don’t have insurance through your HESTA account.

How does it work?

AIA Australia has teamed up with Online Psychologists Australia to create My Psychologist. This portal gives you faster access to mental health treatment no matter where you live.

Through My Psychologist, you can:

• access a psychologist online
• pay a reduced gap fee through Medicare with a Mental Health Care Plan³
• extend this support to your immediate family members aged 13 years or over.

Terms and conditions apply (and are provided by OPA for your review during the appointment booking process). Any cost for third party services will be paid by you directly and cannot be deducted from your HESTA account. HESTA does not receive commissions for the services.

How do I access My Psychologist?

Follow these steps to get help with My Psychologist:

1. Visit onlinepsychologist.com.au/aia and select ‘Book online’ to choose from one of the many psychologists available.
2. Select ‘Book an appointment’ and then select the 'My Psychologist Session' to make an appointment at your preferred date and time, including after-hours and weekends.
3. Enter the access code AIAGROUP to ensure the session is discounted.
4. Meet your psychologist online.

Need help accessing this offer? Call Online Psychologists Australia on 1300 450 431.

I need support in other areas

If My Psychologist doesn’t seem like a good fit for your situation, more help is available. HESTA is proud to partner with Infoxchange, the not-for-profit behind Ask Izzy: a free directory that helps Australians find and access local support services.

Through Ask Izzy, you can search over 450,000 services, including mental health counselling, family violence support, financial assistance and much more.

Find support services outside of super with Ask Izzy.

¹ Based on Australian Institute of Health and Welfare material: Prevalence and impact of mental illness, February 2024

² Australian Psychologist Society, Australians need more help than ever, February 2022

³ Customers using a Mental Health Care Plan (MHCP) will pay a reduced gap fee of $60 per session whether this is for a General or Clinical Psychologist.

My Psychologist is a partnership between AIA Australia Ltd and HealthBright Operations Pty Ltd. Ask Izzy is owned and operated by Infoxchange ABN 74 457 506 140. Third-party services are provided by parties other than H.E.S.T. Australia Ltd and under the terms and conditions of those parties. H.E.S.T. Australia Ltd does not recommend, endorse or accept any responsibility for the products and services offered by third parties or any liability for loss or damage incurred as a result of services provided by third parties. You should exercise your own judgment about the products and services being offered.