FAQs
Check our frequently asked questions to see if your enquiry has already been answered.
See FAQscontact us
Our customer service team is happy to help with any questions or requests. Feel free to check if your enquiry has been answered in our frequently asked questions.
call us
Our Contact Centre is available
Monday to Friday, 8am - 8pm AET.
Within Australia: 1800 813 327
Overseas: +61 3 9200 4714
HESTA Income Stream: 1300 734 479
Other resources:
live chat
Chat online with a HESTA consultant
We're available on weekdays,
8am - 5pm AET.
Just type 'Live chat' into our chatbot at the bottom of your screen to get started.
Looking for the HESTA app?
It’s being updated right now - but in the meantime, just bookmark our website on your smartphone instead.
We’ll let you know as soon as our app is back online.
complaints
When you have a concern, we listen. So if you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently.
Adviser references
For requests under the ASIC Reference Checking and Information Sharing Protocol (RCIS), please visit the RCIS page.
Complaints
When you have a concern, we listen. So if you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently.
Make a complaint