welcome!

You’re now officially part of the HESTA fund, and we’re excited to keep helping you face the future with confidence.

 


Your new website

With the HESTA for Mercy super and income stream products closing Saturday 19 April, here’s where you’ll find out more about your HESTA membership, as well as updates on the limited services period.
 

Keen to look around?

Head to our home page

 

 

 

Take a tour of your new benefits

We’re looking forward to helping you enjoy all the benefits of being with HESTA.



Your new online account

Get a preview of your HESTA online account.
 

 

Help when you need it

Explore the support services and tools you can access now and from June.
 

 



The HESTA App

Access your super account from anywhere to view your balance, transactions, investment options and much more.
 

 

Super videos on demand

Take an interactive journey through what members like you are asking about money and super.
 

HESTA Super members have additional tools to help grow their super:

 

 


Future Planner

See what your super could look like in the future and explore options to grow your super.

 

 


Advice library

Gain insights from our advisers in step-by-step guides to help you face the future with confidence.
 

 

Like to know more about the HESTA products?

Read the product disclosure statements (PDS) here.
 

Read the PDS

 

 

 


key things to know now

HESTA for Mercy has closed as of Saturday 19 April and our planned limited services period has begun


Services including online accounts are currently unavailable until Sunday 1 June, while we finish bringing all our members together.

You’ll be able to access your new HESTA online account after the transition.

Services will start to return from Monday 2 June. Following the limited services period, some transactions may take longer than usual while we process outstanding requests. 

Income Stream payments

Income Stream payments that fall during the transition period will have been paid earlier, on Thursday 10 April.

This includes fortnightly payments that were due on Thursday 24 April and during May 2025, as well as monthly, quarterly, half yearly or yearly payments due on Tuesday 15 April and Thursday 15 May 2025.

For fortnightly payments, the regular fortnightly payment cycle will change to the alternate week from Thursday 15 May 2025.

When we make these changes you will receive an additional one-off payment of half your regular payment amount on Thursday 10 April.

Your regular payments will resume from Tuesday 10 June 2025.
 

Other important changes

Other changes you need to know about are included in the significant event notices.

They include:

  • operational changes
  • other important information.

 

 

What this means for you

If you have insurance cover, it’s being updated

If you have insurance cover, your current insurance benefits will change. Insurance through the HESTA product is provided by AIA Australia, which has different insurance policies with different definitions, terms and conditions compared to the cover you may currently have through the HESTA for Mercy Super product.

See what this means for you in the HESTA for Mercy Super members' significant event notice. For more detail on insurance cover through HESTA, read Insurance options.

 
You have new ways and more time to contact us   

Reach out to the HESTA team Monday-Friday 8am-8pm AET – find out how to contact us.

If you need to send us a request via form

You'll find the forms you need at hesta.com.au/forms from Saturday 19 April. Some new transaction requests will be processed after the transition is complete.
 

Income stream members have more payment options   

You have more choice about how you receive your regular income stream payments, including to:

  • index your regular payments by 1 per cent, 2 percent, 3 percent, 4 percent, 5 percent or CPI each year
  • choose a payment date of the 15th or 28th of the month for non-fortnightly payments.

Find out more about how we can help you make the most of your retirement.
 

Retire your way

 

If you had both a HESTA for Mercy and a HESTA account

We'll merge those accounts and contact you with more details.


You'll receive a confirmation letter in June

This will give you details of your new HESTA account (and new member number, if you need one).

 

 

what you can still do during this time

  • Check HESTA’s investment performance: you can view daily unit prices and historical returns on our website as normal. HESTA investment options are the same as the HESTA for Mercy investment options.

  • Switch investments: you can switch online until Tuesday 15 April 4pm AET, then by form until Sunday 1 June. Download the Investment choice form or request a copy from us (HESTA Income Stream members should use this form). Switches received after Tuesday 15 April will be processed after Sunday 1 June, but with an effective date of the date the form is received. Before you make any decisions on switching investments, we strongly recommend you speak with a HESTA adviser – make a time here.

  • Request an urgent payment: if you need urgent access to super and you’re eligible, in exceptional circumstances HESTA will consider making a benefit payment of up to 80 per cent of your last known account balance, subject to normal rules for accessing super. Payments can only be made if a delay in payment would result in hardship to you or your beneficiaries. For example, members who qualify for a benefit payment under compassionate grounds, financial hardship or terminal illness. Any remaining balance will be paid as soon as possible after the limited services period. 

  • Request an urgent terminal illness benefit: we understand making a claim is a difficult time for our members and beneficiaries. If your claim is currently being assessed and is urgent, we can help. Visit Make an insurance claim for details.

  • Receive general advice about super: book a time to speak with the HESTA advice team: request a call back here.

 


need help?


Thank you for your patience while we complete the transition securely.

  • Contact us Monday-Friday 8am-8pm AET.
  • The HESTA advice team is here to help you.
  • Read our FAQs for other handy information.
  • We'll keep you updated here on any changes to the transition plan.

 

Here’s what is and isn't currently available, and other important changes happening at HESTA.



 

Service From Tuesday 15 April – Sunday 1 June
(unless otherwise noted below)
From Monday 2 June

Online account access

Unavailable from Monday 14 April 5pm AET.

Available

  • You’ll be able to register for and access your new HESTA online account (and the HESTA App). You’ll need your HESTA member number handy.
  • To make this as easy as possible, check we have the right email address and mobile number for you in your current online account.

Contact centre

Available, but after Friday 18 April:

  • Changing to the HESTA contact centre on 1800 813 327 8am-8pm AET Monday-Friday.
  • However, during this period they will have no ability to process account transactions and will have limited access to member account information.

Available on 1800 813 327 8am-8pm AET Monday-Friday.

Super contributions

Contributions received up to Monday 14 April will be allocated to your account as normal.

Contributions received after this date will be processed after the limited services period but with an effective date based on the date received.

They will appear in your account after they’re processed.

Your BPAY® details will change as part of the transition.

® Registered to BPAY Pty Ltd ABN 69 079 137 518

     

Contributions will be applied to your account using the most recent unit price available in the system on the date the contribution is received.

You’ll find your new BPAY® details in your new online account.

 

Investment switches

Available (via form only)

Any investment switch requests received during this time will be processed after the limited services period, with an effective date of the date received.

Note: If you want to request an investment switch during the limited services period, contact us for a copy of the Investment choice application form.

Available

Withdrawals, including rollovers out and starting an income stream

Unavailable

Withdrawals including rollovers out will be processed after the limited services period.

Apply before Monday 31 March if you want to transfer your super to set up a new income stream account before the limited service period.

Available

Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received during the limited services period and services return to normal.

Personal details and beneficiary nomination changes

Unavailable

Any requests received during this time will be processed after the limited services period. Any valid binding death benefit nominations received will be effective from the date the form is signed.

Please ensure you use the the Change of member details form, or the Binding death benefit nomination form at hesta.com.au/forms for any changes after Friday 18 April 2025.

Available

Insurance cover changes

Unavailable

Any requests received during this time will be processed after the limited services period, and will also be subject to the insurance changes described in this document.

Refer to Insurance changes within the significant event notice (pdf) for important information that may impact any changes you intend to make to your insurance cover.

Available

Claims:

Death, Terminal Illness, Permanent Incapacity, Total and Permanent Disablement and Income Protection

Unavailable

If you have already commenced a claim, we'll try to finalise it as quickly as possible before the limited services period begins.

Claims that have been approved before Tuesday 15 April may be paid before the limited services period begins, as long as we have all the details we need to enable payment.

If you have made an Income Protection (IP) or Total and Permanent Disablement (TPD) claim that is already being assessed by the Insurer on Tuesday 15 April, the Insurer will continue to assess the claim throughout the limited services period.

If you are receiving payments from an IP claim, your IP payments from the insurer will continue unchanged (subject to eligibility).

All other claim assessments and payments will be actioned after the limited services period.

 

Available

 

 

 

Service From Tuesday 15 April – Sunday 1 June
(unless otherwise noted below)
From Monday 2 June

Regular income stream payments

Unavailable

Income stream payments that fall during the transition period will be paid earlier, on Thursday 10 April.

This includes fortnightly payments that were due on Thursday 24 April and during May 2025, as well as monthly, quarterly, half yearly or yearly payments due on Tuesday 15 April and Thursday 15 May 2025.

For fortnightly payments, the regular fortnightly payment cycle will change to the alternate week from Thursday 15 May 2025.

When we make these changes, you'll receive an additional one-off payment of half your regular payment amount on Thursday 10 April.

Your regular payments will resume from Tuesday 10 June 2025 onwards.

Available

Online account access

Unavailable from 5pm AET Monday 14 April.

Available via the HESTA website.

  • You’ll be able to register for and access your new HESTA online account (and the HESTA App). You’ll need your HESTA member number handy.
  • To make this as easy as possible, check we have the right email address and mobile number for you in your current online account.

Contact centre

Available, but after Friday 18 April:

  • changing to the HESTA contact centre on 1300 734 479 8am-8pm AET Monday-Friday
  • However, during this period they will have no ability to process account transactions and limited access to member account information.

Available

Lump-sum withdrawals including rollovers out

Unavailable.

Lump-sum withdrawals, including rollovers out, will be processed after the limited services period.

Available

Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received during the limited services period and services return to normal.

Investment switches

Available (via form only).

Any investment switch requests received during this time will be processed after the limited services period, with an effective date of the date received.

Note: If you want to request an investment switch during the limited services period, contact us for a copy of the Investment choice appplication form.

Available

Changes to your personal, payment or banking details

Unavailable

Any requests received during this time will be processed after the limited services period. Any valid binding death benefit nominations received will be effective from the date the form is signed.

Available

New income stream accounts

Unavailable

New income stream applications can only be accepted from the HESTA Income Stream Product Disclosure Statement  dated 19 April 2025 (available from that date at hesta.com.au/pds).

Apply before Monday 31 March 2025 if you want to set up a new income stream account before the limited services period.

Available

 

Remitting employee contributions
 

During the limited services period After the limited services period

You can continue to remit contributions for your employees during the limited services period, which will be processed after the limited services period with an effective date of the date received. 

As we’re moving all our HESTA for Mercy members across to HESTA products, from Saturday 19 April 2025, you will need to enter the Unique Superannuation Identifier for HESTA Super when you submit your super contribution files. The HESTA Super Unique Superannuation Identifier is HST0100AU.

Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received. Members will be able to see your contributions in their account after the limited services period ends.

 

 

 



read our employer FAQs

 

Here’s where you’ll find answers to some of the questions you may have about the HESTA for Mercy transfer to HESTA. 
 

HESTA will soon transition all our member account services to GROW Super Ops Pty Ltd (GROW Inc.), who are already managing member services for HESTA for Mercy.

As all our services will be managed by the same provider, from Saturday 19 April 2025 we will close the HESTA for Mercy Super products and bring all our members together under HESTA products.

 

We will close the HESTA for Mercy Super products and bring all our members together under HESTA from Saturday 19 April 2025.

Members will be notified of the changes from late February 2025 into March with a significant event notice, and we’ll keep them updated on the ‘HESTA for Mercy Super members’ tab of this page.

 

This is the next step in helping members face the future with confidence, by giving them access to the full range of benefits available to other HESTA members, including expanded online services.

We can make this change because from Saturday 19 April 2025 all our HESTA member services will be managed by the same provider, GROW Inc. (who already manages HESTA for Mercy services).

Having the same member services provider for all members means we can close the HESTA for Mercy Super products and bring all our members together under HESTA.

 

The transition to HESTA means members will enjoy the full range of benefits available to other HESTA members, including:

  • the HESTA app – all HESTA members can access their accounts from anywhere to view their balance, transactions, investment options and much more 
  • Future Planner – HESTA Super members can see what their super could look like in the future and explore options to grow their super 
  • Advice library – HESTA Super members can gain insights from our advisers in step-by-step guides to help them face the future with confidence 
  • Super videos on demand – all HESTA members can take an interactive journey through what members like them are asking about money and super.

 

Super and Income Stream accounts

  • HESTA for Mercy accounts will become HESTA accounts. This will change some features of members’ accounts, including their insurance cover (where applicable) and how they can contact us.
  • Most members will keep their member numbers when they move across to the HESTA products.
  • If a member has the same member number as an existing HESTA account, we’ll need to issue a new member number for them. We’ll send affected members a new member number in their confirmation letter after the transition is complete.

Insurance

  • If members currently have insurance cover, this will move across from HESTA for Mercy’s insurer, Zurich, to HESTA’s insurer, AIA Australia.
  • The new insurance details will be included in a confirmation letter after the transition.
  • Refer to the significant event notice for information about how insurance is changing and HESTA Insurance options at hesta.com.au/pds for the current details about cover through HESTA.

Online accounts

  • From Monday 2 June members will be able to register for and access their new HESTA online account (and the HESTA app).

Payment options

  • Member BPAY® details for making super contributions will change. HESTA account BPAY® details will be in members’ new online accounts after the end of the transition period.

 

® Registered to BPAY Pty Ltd ABN 69 079 137 518.

 

From Saturday 19 April, insurance benefits will change for members who currently have insurance cover in HESTA for Mercy.

Insurance through HESTA is provided by AIA Australia, which has different insurance policies with different definitions, terms and conditions compared to the cover through HESTA for Mercy’s Insurer, Zurich. This may change:

  • the amount of cover members have (members will receive the same or more cover) 
  • insurance fees 
  • insurance terms and conditions 
  • members’ eligibility for benefits 
  • the circumstances in which benefits become payable. 

Members will receive an estimate of their new insurance cover (if applicable) with the significant event notice.

 

A planned limited services period will be in place for member account services from Tuesday 15 April until Sunday 1 June while we transfer HESTA for Mercy members to HESTA and transition HESTA’s administration services to GROW Inc. 

Services will begin returning from Monday 2 June. Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received.

 

While we move all our members across to GROW Inc., some of our normal services will be temporarily unavailable. This is because it takes time to move all our HESTA for Mercy members across to the HESTA products; we need to do this carefully.

From Monday 14 April 5pm AET, members’ online account access will stop until the changes have been completed (they’ll have a new online account with HESTA).

From Tuesday 15 April, we’ll stop processing requests for some transactions until the transition is complete. 

Services will begin returning from Monday 2 June. Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received. 

We know a change like this can make things harder for a while, and we’re sorry for any inconvenience it might cause our members. We’re working hard to make the transition as smooth as possible. 

 

 

Details of the services that will and won’t be available during the limited services period for members are included in the significant event notice. You can get a copy on the ‘HESTA for Mercy Super members’ tab of this page. We’ll keep members updated on the ‘HESTA for Mercy Super members’ tab as our services begin returning to normal.

 

Yes! We are offering webinars for HESTA for Mercy members to explain the changes in detail and provide an opportunity to ask questions. The webinars will be held on Thursday 20 March at 4:30pm AET and Friday 28 March at 12:30pm AET. Details and links to register are in the 'More questions' section below.

 

You can continue to remit contributions for your employees via the SuperChoice clearing house or another clearing house during the limited services period, but processing will be slower than usual.  Contributions received up to Monday 14 April will be allocated to members’ accounts as normal.

Contributions received after Monday 14 April will be processed after the limited services period, but with an effective date based on the date received.

Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received during the limited services period and services return to normal.

 

As we're moving all our HESTA for Mercy members across to HESTA products, from Saturday 19 April you will need to enter the Unique Superannuation Identifier (USI) for HESTA Super when you submit your super contribution files. The HESTA Super USI is HST0100AU.

 

Processing of contributions will be slower than usual during the limited services period.

Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received during the limited services period and services return to normal.

 

As we have moved our HESTA for Mercy members across to HESTA products on 19 April 2025, you will need to enter the Unique Superannuation Identifier for HESTA Super when you submit your super contribution files. The HESTA Super Unique Superannuation Identifier is HST0100AU.

You can continue to remit contributions for your employees during the limited services period, which will be processed after the limited services period with an effective date of the date received.

 

If you have any questions or need support, please contact your HESTA Business Relationship Manager, call us on 1300 368 891, or email information@hestaformercy.com.au

 

 

 

 

 

 

 


take a look at our FAQs

 

 

  • This is the next step in helping you face the future with confidence, by giving you access to the full range of benefits available to other HESTA members.
  • These include expanded online services.
  • We can make this change because from Saturday 19 April 2025 all our HESTA member services will be managed by the same provider, GROW Inc. (who already manage HESTA for Mercy services).
  • Having the same member services provider for all members means we can close the HESTA for Mercy Super product and bring all our members together under HESTA.

 

Your super account

  • Your HESTA for Mercy account will become a HESTA account. This will change some features of your account, including your insurance cover (where applicable) and how you can contact us. 
  • If you currently have both a HESTA for Mercy and a HESTA account, we may need to merge your accounts and cancel or combine any insurance you have into a single account. If this affects you, we’ll contact you after the transition to confirm the changes to your account and any options you may have. 
    • If you have income protection cover in both accounts, any claim can only be made on one account (the account with the highest amount of cover). Contact us before Monday 31 March if you would like to combine your accounts before the transition. 
  • For most members, you’ll keep your member number when you move across to the HESTA products. 
  • If you have the same member number as an existing HESTA account, we’ll need to issue a new member number for you. If this affects you, we’ll send you a new member number in your confirmation letter after the transition is complete. 

 

Your insurance 

  • If you currently have insurance cover, this will move across from HESTA for Mercy’s insurer, Zurich, to HESTA’s insurer, AIA Australia. 
  • Your new insurance details will be included in your confirmation letter after the transition. 
  • Please read the SEN for information about how insurance is changing and HESTA Insurance options at hesta.com.au/pds for the current details about cover through HESTA. 

 

Your online account 

  • From Monday 2 June you’ll be able to register for and access your new HESTA online account (and the HESTA App). When you’ve set up online access (via the Login button on the HESTA website), download the HESTA App from the App store or Google Play. Just use your HESTA member number on your confirmation letter (which you will receive after the transition is completed) to log in. 
  • To make registering for your new online account as easy as possible, check we have the right email address and mobile number for you in your current online account. 

 

Your payment options 

  • Your BPAY® details for making super contributions will change. You’ll find your HESTA account BPAY® details in your new online account after the end of the transition period.

 


  • While we bring all our members together, some of our normal services will be temporarily unavailable. 
  • This is because it takes time to move all our HESTA for Mercy members across to the HESTA products and we need to do this carefully. 
  • From Tuesday 15 April, we’ll stop processing requests for some transactions until the transition is complete. 
  • From Monday 14 April 5pm AET, access to your online account will stop until the changes have been completed (you’ll have a new online account with HESTA). 
  • Services will begin returning from Monday 2 June. Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received. 
  • We know a change like this can make things harder for a while, and we’re sorry for any inconvenience it might cause you. We’re working hard to make the transition as smooth as possible.
  •  If you can, plan to make any changes to your account by Monday 31 March 2025
  • We’re here if you need extra support with making changes. 
  • We’ll keep you updated here as our services are transitioned.

 


  • We’ll start bringing services back online from Monday 2 June 2025. Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received.


  • From Monday 14 April 5pm AET until Sunday 1 June, you won’t be able to log in. 
  • Services will begin returning from Monday 2 June. Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received. 
  • From Monday 2 June, you’ll need to log in via the HESTA website at hesta.com.au/login


  • It takes time to bring all our members together under HESTA, and we need to do this carefully. 
  • We know a change like this can make things harder for a while, and we’re sorry for any inconvenience it might cause you. We’re working hard to make the transition as smooth as possible. 
  • If you can, plan to make any changes to your account by Monday 31 March 2025
  • We’re here if you need extra support with making changes. 
  • We’ll keep you updated here as our services are transitioned.


  • Bringing all our members together takes time and needs to be done very carefully.
  • Your super and your data need to be protected at every step.
  • We work hard to keep your super and personal information safe. Nothing is more important to us as the Trustee of your super account.
  • We know a change like this can make things harder for a while, and we’re really sorry for any inconvenience it might cause you. We’re working hard to make the transition as smooth as possible.
  • After the transition, you can enjoy the full range of benefits available to other HESTA members, including expanded online services.


  • We know changes like this can make things harder at an already difficult time, and we’re sorry for any inconvenience they may cause you. 
  • In exceptional cases during the limited services period, HESTA will consider making urgent benefit payments of up to 80 per cent of the member’s (last known) account balance, subject to normal payment eligibility criteria. 
  • Payments can only be made if a delay in payment would result in hardship to the member or their beneficiaries. 
  • Any remaining balance will be paid as soon as possible after the limited services period.
  • Otherwise, we’ll process your request as quickly as possible after the limited services period.


  • From Tuesday 15 April investment switching is available for requests received via form only until the end of the limited services period.
  • Any investment switch requests received during this time will be processed after the limited services period, with an effective date of the date received.
  • Note: If you want to request an investment switch during the limited services period, it’s available via the Investment choice application form (PDF) until the end of the limited services period. Income Stream members can make an investment switch via the Income Stream investment switch form (PDF) until the end of the limited services period. 

 


  • We strongly encourage you to seek financial advice and read HESTA Investment choices at hesta.com.au/pds before making any changes to your investment strategy.
  • We understand market changes can seem concerning, especially when you can’t see the effect on your super balance.
  • It’s true that super, like every investment, will have ups and downs. But super is a long-term strategy, and HESTA has a history of delivering strong long-term returns for members.
  • Events like the 2008 Global Financial Crisis and COVID-19 are temporary in the context of 20 years of growth in a super product.
  • If, after considering your options, you would like to make an investment switch, this will be available from Tuesday 15 April for requests received via the Investment Choice application form  only until the end of the limited services period. 
  • Any investment switch requests received during this time will be processed after the limited services period, with an effective date of the date received.


  • AIA Australia provides insurance cover for HESTA members.
  • As HESTA for Mercy members are transferring to HESTA, they will be covered under HESTA insurance arrangements.


  • An estimate of your new insurance cover is included in the letter/email that came with your notice, based on the cover you had at 7 January.
  • If you didn’t receive an estimate of your cover, we’ll transfer your call/forward your message to our Insurance team, so they can investigate and come back to you.
  • You’ll receive a confirmation letter after the transition is complete.

     

  • If you have insurance cover, your current insurance benefits will change. Insurance through the HESTA product is provided by AIA Australia, which has different insurance policies with different definitions, terms and conditions compared to the cover you may currently have through the HESTA for Mercy Super product. This may change: 
    • the amount of cover you have 
    • insurance fees you pay 
    • insurance terms and conditions 
    • your eligibility for benefits 
    • the circumstances in which benefits become payable. 
  • Your insurance cover will convert to cover through HESTA that is at least equal to the amount of cover you have at Friday 18 April 2025 through HESTA for Mercy, rounded up to the next whole unit. Note: if you have a birthday on Saturday 19 April 2025 (the transition date), this may change your insurance cover amounts, which could result in a lower amount on Saturday 19 April. 
  • Your amended insurance cover will start from Saturday 19 April 2025. 
  • If you receive extra Death Cover or TPD Cover as a result of the transition, any extra cover will be New Events Cover until you’ve been in Active Employment for 30 consecutive days. New Events Cover means you’re only covered for claims arising from an illness which first becomes apparent, or an injury which first occurs, on or after Saturday 19 April 2025. 
  • Read the significant event notice or Insurance options at hesta.com.au/pds for details of the current insurance cover through HESTA, as well as (if relevant) the personalised summary of changes to your insurance cover we’ve provided in the email/letter with this notice for more information.


  • You won’t be able to submit a new Death, Terminal Illness, Permanent Incapacity, Total and Permanent Disablement or Income Protection claim during the limited services period.
  • If you have already started a claim, we will try to finalise it as quickly as possible before the limited services period begins. 
  • Claims that have been approved before Tuesday 15 April may be paid before the limited services period begins, as long as we have all the details we need to enable payment. 
  • If you have made an Income Protection (IP) or Total and Permanent Disablement (TPD) claim that is already being assessed by the Insurer on Tuesday 15 April, the Insurer will continue to assess the claim throughout the limited services period. 
  • If you’re receiving payments from an IP claim, your IP payments from the insurer will continue unchanged (subject to eligibility). 
  • All other claim assessments and payments will be processed after the limited services period.


  • Contributions received up to Monday 14 April will be allocated to your account as normal.
  • Contributions received after this date will be processed after the limited services period, but with an effective date based on the date received.
  • They will appear in your account after they’re processed.
  • Your BPAY® details will change as part of the transition.

 


  • HESTA for Mercy Retirement Income Stream members will receive advance payments by Thursday 10 April
  • This includes fortnightly payments that were due on Thursday 24 April and during May 2025, as well as monthly, quarterly, half yearly or yearly payments due on Tuesday 15 April and Thursday 15 May 2025.
  • Members receiving fortnightly payments will have their payment cycle changed to the alternative week after the limited services period – an additional one-off payment of half your regular pension payment will be included in the advance payments. Your regular payments will resume from Tuesday 10 June 2025.
  • If you need to make any changes to your payments or other account details, plan to make them by Monday 31 March 2025.
  • Services will begin returning to normal from Monday 2 June. Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received.

 


  • New income stream applications can only be accepted from the HESTA Income Stream Product Disclosure Statement dated 19 April 2025 (available from that date at hesta.com.au/pds).
  • Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received.
  • Apply before Monday 31 March 2025 if you want to set up a new income stream account before the limited services period.

Contact us if you need support or have more questions. We're here to help!

 

 

 

 

 

 

 

Your new website

Take a look around the HESTA website to find out about our products, support services and tools, and more.