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[{"intentTitle":"Retirement transition and Income Stream","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eVisit our \u003ca href\u003d\"/content/hesta/members/advice/retirement-hub.html\"\u003eRetirement Hub\u003c/a\u003e for help with super and retirement planning relating to your HESTA account, so you\u0027ll feel ready for your next chapter.\u003c/p\u003e\r\n\u003cp\u003eWe can help you with:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eunderstanding what you need to get started\u003c/li\u003e\r\n\u003cli\u003esuper and the Age Pension\u003c/li\u003e\r\n\u003cli\u003emaintaining your insurance through HESTA when you start accessing you super\u003c/li\u003e\r\n\u003cli\u003eaccess to personal advice.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eYou can \u003ca href\u003d\"https://outlook.office365.com/owa/calendar/HESTAHelp1@hestaustralia.onmicrosoft.com/bookings/s/WeCOXLwBZESwurvmfoOlrw2\"\u003emake an appointment\u003c/a\u003e to chat with someone in our team at a time that suits you.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp style\u003d\"text-align: left;\"\u003eIf you need more information, you can give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp style\u003d\"text-align: left;\"\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp style\u003d\"text-align: left;\"\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e\u003cb\u003e \u003c/b\u003e— 631 quick code\u003c/p\u003e\r\n\u003cp style\u003d\"text-align: left;\"\u003eOverseas:\u003c/p\u003e\r\n\u003cp style\u003d\"text-align: left;\"\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"I\u0027m an employer","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eContributing super to HESTA\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eThere are 3 ways you can contribute super to HESTA on behalf of your employees:\u003c/p\u003e\r\n\u003col\u003e\r\n\u003cli\u003e\u003ca href\u003d\"https://eol.hesta.com.au/Login/HS\" target\u003d\"_blank\"\u003eHESTA Employer Online\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href\u003d\"https://clearinghouse.hesta.com.au/LoginView\" target\u003d\"_blank\"\u003eQuickSuper clearing house\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href\u003d\"https://www.ato.gov.au/businesses-and-organisations/super-for-employers/paying-super-contributions/how-to-pay-super/small-business-superannuation-clearing-house\" target\u003d\"_blank\"\u003eATO Small Business Super Clearing House\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\n\u003cb\u003eRequesting a refund or correction\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eYou can request a refund or correction on all or part of a contribution because of an administrative error within 12 months of the error being made.\u003c/p\u003e\r\n\u003cp\u003eThe way you make the request varies depending on how many of your employees are impacted:\u003c/p\u003e\r\n\u003cp\u003e\u003ci\u003e5 or more impacted employees, or if the value of the refund request is $1,000 or over\u003c/i\u003e\u003c/p\u003e\r\n\u003cp\u003eYou’ll need to:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003esubmit your request in writing on company letterhead\u003c/li\u003e\r\n\u003cli\u003einclude a copy of the correspondence sent to impacted employees\u003c/li\u003e\r\n\u003cli\u003eprovide a statutory declaration completed and signed by a director or authorised officer of your business.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ci\u003eLess than 5 impacted employees, and the value is under $1,000 Send your request to us:\u003c/i\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eby emailing \u003ca href\u003d\"mailto:hesta@hesta.com.au\"\u003ehesta@hesta.com.au\u003c/a\u003e, or\u003c/li\u003e\r\n\u003cli\u003ein writing to: HESTA, Locked Bag 5136, Parramatta NSW 2124\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eThe request needs to be completed and signed by a director or authorised officer of your business.Refund requests on contributions made more than 12 months ago will be considered on a case-by-case basis.\u003c/p\u003e\r\n\u003cp\u003eYour refund will be sent back via the method of payment, for example, a clearing house. You’ll need to contact the clearing house directly to have the funds returned to you.\u003c/p\u003e\r\n\u003cp\u003eFor more information about your employer responsibilities and obligations when it comes to super, read the Paying super booklet (pdf).\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\n\u003cb\u003eQuickSuper clearing house\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you have questions or need support with your HESTA QuickSuper clearing house account, you can speak to a specialist by calling 1300 305 717, or by emailing \u003ca href\u003d\"mailto:clearinghouse@hesta.com.au\"\u003eclearinghouse@hesta.com.au\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\nIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 639 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Third Party Authority and TPA run down","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts\u003c/b\u003e: \u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eIf you’re a financial adviser and would like a member account summary for your client, you can lodge a digital third party authority in Adviser Online.\u003cbr /\u003e\r\n\u003ca href\u003d\"https://adviser.aas.com.au/login/Hs\" target\u003d\"_blank\"\u003eRegister or log in to Adviser Online\u003c/a\u003e. \u003c/li\u003e\r\n\u003cli\u003eAlternatively, you can email your third party authority form to \u003ca href\u003d\"mailto:advisersupport@hesta.com.au\"\u003eadvisersupport@hesta.com.au\u003c/a\u003e and we will send it to you within 24 hours. If you don\u0027t have an authority, complete the \u003ca href\u003d\"/content/dam/hesta/Documents/Third-party-authorisation-form.pdf\" target\u003d\"_blank\"\u003eThird party authority (pdf)\u003c/a\u003e form and email us.  \u003c/li\u003e\r\n\u003cli\u003eWe can only provide information to the person listed as the third party authority on the member account. Third parties can obtain information about a member’s account but cannot transact on behalf of the member.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eIf you’re not a financial adviser and would like to discuss a third party authority on a members account, please give us a call.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nWithin Australia:\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 640 quick code\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nOverseas:\u003cbr /\u003e\r\n+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"I\u0027m an adviser","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you’re a financial adviser, \u003ca href\u003d\"https://adviser.aas.com.au/login/Hs\" target\u003d\"_blank\"\u003eregister for Adviser Online\u003c/a\u003e to:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eaccess client (member) account information\u003c/li\u003e\r\n\u003cli\u003elodge a digital third party authority\u003c/li\u003e\r\n\u003cli\u003egenerate Centrelink schedules and contribution information\u003c/li\u003e\r\n\u003cli\u003eupload advice implementation\u003c/li\u003e\r\n\u003cli\u003eaccess adviser resources and product and investment information. \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eYou can also visit our \u003ca href\u003d\"https://www.hesta.com.au/advisers\"\u003eAdviser support page\u003c/a\u003e for more information about HESTA products, investments, or services.\u003c/p\u003e\r\n\u003cp\u003eIf you need specific assistance with an advice implementation case that\u0027s been uploaded into Adviser Online, or something else, email \u003ca href\u003d\"mailto:advisersupport@hesta.com.au\"\u003eadvisersupport@hesta.com.au\u003c/a\u003e and we will be in touch within 24 hours, or call us. \u003c/p\u003e\r\n\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nWithin Australia:\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 640 quick code\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nOverseas:\u003cbr /\u003e\r\n+61 3 9200 4714\u003c/p\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Self Managed Super Fund (SMSF)","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eRunning a superannuation fund is a big job. Before deciding whether a self-managed super fund (SMSF) is right for you, find out more about what’s involved.\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"/content/hesta/campaigns/smsfs.html\"\u003eLearn about some of the differences of being with a major fund like HESTA versus a self-managed super fund (SMSF\u003c/a\u003e).\u003c/p\u003e\r\n\u003cp\u003eIf you’d like to open an SMSF and you want to make a lump sum withdrawal from your HESTA account, you can:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eapply via your ATO linked service on \u003ca href\u003d\"https://my.gov.au/\" target\u003d\"_blank\"\u003eMyGov\u003c/a\u003e, or\u003c/li\u003e\r\n\u003cli\u003edownload and complete the \u003ca href\u003d\"/content/dam/hesta/archived-documents/Application-for-benefit-payment-old.pdf\" target\u003d\"_blank\"\u003eApplication for benefit payment form (pdf)\u003c/a\u003e.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eAs part of your application for a lump sum withdrawal, you’ll need to provide your SMSF’s Active Electronic Service Address (ESA). This helps ensure SuperStream payments from your employer to your SMSF go to the right place. Learn more on the \u003ca href\u003d\"https://www.ato.gov.au/businesses-and-organisations/super-for-employers/paying-electronically-through-superstream/self-managed-super-funds/electronic-service-address\" target\u003d\"_blank\"\u003eATO website\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eIf you want to make a partial withdrawal from your HESTA account to your SMSF, you’ll need to leave a minimum of $6,000 in your HESTA account to keep it open.\u003c/p\u003e\r\n\u003cp\u003eAll SMSFs are regulated by the ATO, and there are a number of steps involved in correctly setting one up. You can find out more on the \u003ca href\u003d\"https://www.ato.gov.au/individuals-and-families/super-for-individuals-and-families/self-managed-super-funds-smsf/setting-up-an-smsf\" target\u003d\"_blank\"\u003eATO website\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\nIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e  — 645 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Choice of Fund \u0026 Compliance Letter","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eIf you’ve started a new job – or you’re about to – staying with HESTA is simple.\u003c/p\u003e\r\n\u003cp\u003eYou just need to let your employer know that you’d like your super paid into your HESTA account. Simply complete the Choice of super fund request form and give it to your employer. \u003ca href\u003d\"/content/dam/hesta/Documents/Why-HESTA.pdf\"\u003eDownload the Choice of fund form (pdf)\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eThe Choice of fund form includes our Letter of Compliance. You can also download the \u003ca href\u003d\"/content/dam/hesta/Documents/Letter-of-compliance.pdf\"\u003eLetter of Compliance (pdf)\u003c/a\u003e separately if that’s all you need.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\nIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 650 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Combine super/rollover in","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eCombining your super online\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eFind other super you might have and easily combine it into your HESTA account. Just log in to your account and go to the ‘Combine’ tab. It only takes a few minutes. Make sure you have your identification details handy. \u003ca href\u003d\"https://my.hesta.com.au/combine\" target\u003d\"_blank\"\u003eCombine your super\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\n\u003cb\u003eOther ways to combine your super\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eYou can search for and combine any ATO-held money you have into your HESTA account by using your \u003ca href\u003d\"https://my.gov.au/\" target\u003d\"_blank\"\u003eMyGov account\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\nFor more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849 \u003c/a\u003e— 651 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Contributions: claim a tax deduction","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e\u003cbr /\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eThe fastest way to claim a tax deduction on your after-tax contributions is to complete the Notice of intent in your online account.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003cb\u003eHow to claim:\u003c/b\u003e\u003c/p\u003e\r\n\u003col\u003e\r\n\u003cli\u003e\u003ca href\u003d\"https://my.hesta.com.au/transactions\"\u003eLog in to your online account\u003c/a\u003e and complete the Notice of intent.\u003c/li\u003e\r\n\u003cli\u003eOnce you’ve submitted your Notice of intent, we’ll send you an email confirmation to let you know your Notice of intent has been received.\u003c/li\u003e\r\n\u003cli\u003eWe’ll check your Notice of intent and then let you know if it’s valid via email within 1-2 business days.  \u003c/li\u003e\r\n\u003cli\u003eIf we’ve let you know that your notice is valid, you can submit your tax return.\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\u003cp\u003e\u003cb\u003e\u003cbr /\u003e\r\nWhen to claim:\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eYou should submit your Notice of intent to claim a tax deduction: \u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003ebefore you submit your tax return for the income year in which the after-tax contribution was made, or\u003c/li\u003e\r\n\u003cli\u003ethe end of the following financial year in which the after-tax\u003cb\u003e \u003c/b\u003econtributions were made.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eTo find out more information about claiming a tax deduction on after-tax super contributions or to submit your notice of intent through the ATO, visit our \u003ca href\u003d\"/content/hesta/members/your-superannuation/contribute-to-your-super/after-tax-contributions/claiming-a-tax-deduction.html\"\u003eClaiming a tax deduction\u003c/a\u003e page.\u003c/p\u003e\r\n\u003cp\u003eIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e  — 655 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Contributions general enquiry","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cb\u003e\u003cbr /\u003e\r\nQuick facts\u003c/b\u003e:\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eYou can log in to your account to monitor your HESTA contributions and see how you\u0027re tracking against the contributions cap for this financial year. \u003ca href\u003d\"https://my.hesta.com.au\" target\u003d\"_self\"\u003eLog in to your account\u003c/a\u003e and go to the Transactions page.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 655 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Insurance enquiry","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eHESTA gives you access to three different types of insurance cover, Income Protection (IP), Death, and Total and Permanent Disablement (TPD) Cover. Each type of cover is provided in \u0027units\u0027 (unless you choose fixed cover), with each unit providing an amount of cover, subject to payment of a weekly insurance fee (deducted monthly) from your account.\u003c/p\u003e\r\n\u003cp\u003eInsurance benefits and how much it costs will depend on your age, occupation scale, type of cover and the number of units you have.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\n\u003cb\u003eInsurance calculators\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eOur Insurance and income protection cover calculator can give you a sense of how much Income Protection, Total and Permanent Disablement (TPD) and Death Cover you might need by comparing your current cover to your estimated needs. \u003ca href\u003d\"/content/hesta/members/forms-resources/calculators/insurance-and-income-protection-cover-calculator.html\"\u003eTry the Insurance and income protection calculator\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eOur Insurance quote calculator can give you a quote for how much insurance is expected to cost if you already know the amount of cover you’re after. \u003ca href\u003d\"/content/hesta/members/forms-resources/calculators/insurance-quote-calculator.html\"\u003eTry the Insurance quote calculator\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\n\u003cb\u003eCheck or change your insurance online\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eYou can check how much insurance cover you have or change your cover online via \u003ca href\u003d\"https://my.hesta.com.au/login\" target\u003d\"_blank\"\u003eyour online account\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\nOur Contact Centre is available to help with general insurance queries from Monday to Friday, 8am – 8pm AET.\u003c/p\u003e\r\n\u003cp\u003eOur insurance service, who can help with new and existing insurance claims, is available from Monday to Friday, 8.30am - 5.30pm AET. \u003c/p\u003e\r\n\u003cp\u003eTo start an insurance claim, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 661 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Beneficiary nominations","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eYour super isn’t automatically covered in your Will under Australian law. So it’s important to nominate a beneficiary and have a say in who your hard-earned money should go to when you die.\u003c/p\u003e\r\n\u003cp\u003eYou have a few choices about the type of nominations you can make, and there are important rules around who you can nominate.\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"/content/hesta/members/your-superannuation/accessing-your-super/binding-death-benefit-nominations.html\"\u003eFind out more about nominating beneficiaries\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\nIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 665 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"HESTA Details, USI \u0026 ABN","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts\u003c/b\u003e: \u003c/p\u003e\r\n\u003cp\u003eThe HESTA Fund ABN is \u003cb\u003e64 971 749 321\u003c/b\u003e.\u003c/p\u003e\r\n\u003cp\u003eThe Unique Superannuation Identifier (USI) for accumulation members is \u003cb\u003eHST0100AU\u003c/b\u003e.\u003c/p\u003e\r\n\u003cp\u003eYou may need the above numbers if you want to combine your other super into your HESTA super account.\u003c/p\u003e\r\n\u003cp\u003eFor Income Stream members the USI is \u003cb\u003eHST0001AU\u003c/b\u003e.\u003c/p\u003e\r\n\u003cp\u003eIf you are after the Trustee ABN it is\u003cb\u003e 66 006 818 695\u003c/b\u003e.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n \u003c/p\u003e\r\n\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 670 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Member account details","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eIt’s quick and easy to find all your HESTA account details in your online account, or in the HESTA App.\u003c/p\u003e\r\n\u003cp\u003eYou can download the HESTA App from the \u003ca href\u003d\"https://apps.apple.com/au/app/hesta/id1663706652\" target\u003d\"_blank\"\u003eApp Store\u003c/a\u003e or \u003ca href\u003d\"https://play.google.com/store/apps/details?id\u003dapp.hesta.com.au\" target\u003d\"_blank\"\u003eGoogle Play\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eYou can find important identification numbers for HESTA, the Trustee and our products \u003ca href\u003d\"/content/hesta/members/forms-resources.html#imphesta\"\u003ehere\u003c/a\u003e. You \u003cspan\u003emight need these if you\u0027re filling in forms for rollovers, super choice and more.\u003c/span\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eChanging jobs\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you’re changing jobs and you’d like your employer to contribute to your HESTA account, you can \u003cspan\u003edownload the \u003ca href\u003d\"/content/dam/hesta/Documents/Why-HESTA.pdf\"\u003echoice of fund form\u003c/a\u003e.\u003c/span\u003e\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eFor more information, you can give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 671 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Online account access","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eOnline account access\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you don’t already have an online account, it’s easy to set one up. Just have your member number ready . We’ll take you through the next steps to get your online account up and running. It only takes a minute or two. \u003ca href\u003d\"https://my.hesta.com.au/registration\" target\u003d\"_blank\"\u003eRegister for your online account\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eYou can also register for an online account via the \u003ca href\u003d\"/content/hesta/members/your-superannuation/manage-your-account-online.html\"\u003eHESTA App\u003c/a\u003e. You can download the HESTA App from the App Store or Google Play.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\n\u003cb\u003eForgotten your password or member number?\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf it’s been a while since you logged in and you’ve forgotten your password, it’s quick and easy to reset. Just provide us with your member number and we’ll send you a link to reset your password. \u003ca href\u003d\"https://my.hesta.com.au/login/forgot-password\" target\u003d\"_blank\"\u003eReset your password\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eYou\u0027ll find your member number on your HESTA welcome letter or email, statements and e-newsletters. If you have multiple HESTA accounts, you need to use the member number you used to set up online account access. Once you’re logged in, you can switch between your accounts.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\nIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 672 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Hardship or compassionate grounds withdrawal","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e\u003cbr /\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts: Hardship\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eUnder age 60\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eYou must have been receiving Centrelink support payments continuously for 26 weeks, and must still be receiving payments at the time of your application, and you must be unable to meet reasonable and immediate family living expenses.\u003c/li\u003e\r\n\u003cli\u003eOnly 1 hardship claim can be made every 12 months (calculated from the anniversary date of your last financial hardship payment). The maximum amount available is $10,000 (before tax). Government mandated tax of between 17% and 22% will be deducted from the approved amount.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ca href\u003d\"/content/hesta/members/your-superannuation/accessing-your-super.html#financialhardship\"\u003eMore about accessing your super due to financial hardship \u0026gt;\u003c/a\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\n\u003cb\u003eAge 60 or over\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you are aged 60 or over you can \u003ca href\u003d\"https://outlook.office365.com/owa/calendar/HESTAHelp1@hestaustralia.onmicrosoft.com/bookings/s/WeCOXLwBZESwurvmfoOlrw2\" target\u003d\"_blank\"\u003emake a time to speak to a member of our team\u003c/a\u003e to discuss your eligibility.\u003c/p\u003e\r\n\u003cp\u003eIf you’re 60 or over and have a minimum of $50,000 in your super account, you might be eligible to open a \u003ca href\u003d\"/content/hesta/members/retirement/transitioning-to-retirement.html\"\u003eHESTA Transition to Retirement (TTR) Income Stream account\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eQuick facts: Compassionate grounds withdrawals\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eAll compassionate grounds applications must first be submitted to the Australian Tax Office (ATO). You must apply through your MyGov account.\u003c/li\u003e\r\n\u003cli\u003ePlease call the ATO on 13 10 20 if you need an update on the progress of your application.\u003c/li\u003e\r\n\u003cli\u003eThe ATO will inform HESTA if your application is approved and we’ll then contact you to get the information we need to process your request.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ca href\u003d\"/content/hesta/members/your-superannuation/accessing-your-super.html#compassionateneeds\"\u003eMore on accessing your super on compassionate grounds \u0026gt;\u003c/a\u003e\u003cbr /\u003e\r\n \u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eSupport services outside of super\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you need some help outside of super, the Ask Izzy\u003csup\u003e*\u003c/sup\u003e directory can connect you with nearby support services across Australia. You can search for over 450,000 services close to you, including financial assistance, meals, mental health counselling, shelter, family violence support, and much more.\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"https://askizzy.org.au/\" target\u003d\"_blank\"\u003eFind support services \u0026gt;\u003c/a\u003e\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e  — 675 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Performance or switching investment options","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eInvestment options\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eYou can check how your super is invested any time via your \u003ca href\u003d\"https://my.hesta.com.au/login\"\u003eonline account\u003c/a\u003e or the \u003ca href\u003d\"/content/hesta/members/your-superannuation/manage-your-account-online.html\"\u003eHESTA App\u003c/a\u003e, or on your latest statement.\u003c/p\u003e\r\n\u003cp\u003eYou can see our full range of investment option on our website:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href\u003d\"/content/hesta/members/investments/super-investment-options.html\"\u003eHESTA super investment options\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href\u003d\"/content/hesta/members/investments/income-stream-investments.html\"\u003eHESTA income stream investment options\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\n\u003cb\u003eInvestment performance\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eYou can see how your investment options are performing in your \u003ca href\u003d\"https://my.hesta.com.au/login\"\u003eonline account\u003c/a\u003e, or on your latest statement.\u003c/p\u003e\r\n\u003cp\u003eYou can also check investment performance on our website:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href\u003d\"/content/hesta/members/investments/super-performance.html\"\u003eHESTA super investment option performance\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href\u003d\"/content/hesta/members/investments/income-stream-performance.html\"\u003eHESTA income stream investment option performance\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\n\u003cb\u003eChanging your investments\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eYou can change your investment options any time, free of charge, via your \u003ca href\u003d\"https://my.hesta.com.au/login\"\u003eonline account\u003c/a\u003e. Before making any changes, it’s worth speaking to a member of our advice team, to make sure your investment strategy is right for you. \u003ca href\u003d\"https://outlook.office365.com/book/HESTAHelp1@hestaustralia.onmicrosoft.com/s/WeCOXLwBZESwurvmfoOlrw2\" target\u003d\"_blank\"\u003eMake a time to speak to a member of the team\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eTo find out more about our investment options, read the \u003ca href\u003d\"/content/dam/hesta/Documents/Investment-choices.pdf\"\u003eInvestment choices (pdf)\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\nIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 678 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Fees and charges","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eWe\u0027re an industry super fund. That means we work only for you. We offer competitive fees and costs — that way, more money stays working for your future.\u003c/p\u003e\r\n\u003cp\u003eYou can check the fees and costs deducted from your account via your \u003ca href\u003d\"https://my.hesta.com.au/login\" target\u003d\"_blank\"\u003eonline account\u003c/a\u003e or the \u003ca href\u003d\"/content/hesta/members/your-superannuation/manage-your-account-online.html\"\u003eHESTA App\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eFind out more about our \u003ca href\u003d\"/content/hesta/members/your-superannuation/fees-and-costs.html\"\u003efees and costs\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\nIf you need more information, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 679 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Withdrawals, over 60","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eMake an appointment to discuss your path to retirement\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eWhen it comes to retirement, there\u0027s no one size fits all! As a member, you can get advice to guide you through your transition to retirement, and access a reliable and regular income in retirement with a HESTA Income Stream account. It’s quick and easy to \u003ca href\u003d\"https://outlook.office365.com/owa/calendar/HESTAHelp1@hestaustralia.onmicrosoft.com/bookings/s/WeCOXLwBZESwurvmfoOlrw2\"\u003emake an appointment\u003c/a\u003e to talk to a member of our team at a time that suits you.\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eLump sum withdrawal\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you\u0027d like to make a lump sum withdrawal from your super, you need to meet at least one of these conditions:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eyou ceased an employment arrangement on or after age 60\u003c/li\u003e\r\n\u003cli\u003eyou are 65 or over\u003c/li\u003e\r\n\u003cli\u003eyou permanently retire or commence a transition to retirement income stream on or after your preservation age (the age at which you can access your super).\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eThe quickest way to start the withdrawal process is via your \u003ca href\u003d\"https://my.hesta.com.au/online-benefits/withdrawal\"\u003eonline account\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eYou can also \u003ca href\u003d\"/content/dam/hesta/Documents/Application-for-benefit-payment.pdf\"\u003edownload the form\u003c/a\u003e, complete it and return it to us.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eIf you need more information, you can give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 680 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Early access to super","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e\u0026nbsp;\u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts: Early access to super\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cbr\u003e\r\n\u003cb\u003eFinancial hardship\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eFind details about eligibility and how to apply for financial hardship.\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"/content/hesta/members/your-superannuation/accessing-your-super.html#financialhardship\"\u003eMore on financial hardship \u0026gt;\u003c/a\u003e\u003c/p\u003e\r\n\u003cp\u003e\u003cbr\u003e\r\n\u003cb\u003eCompassionate grounds\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eAll compassionate grounds applications must first be submitted to the Australian Tax Office (ATO). You must apply through your MyGov account.\u003c/li\u003e\r\n\u003cli\u003ePlease call the ATO on 13 10 20 if you need an update on the progress of your application.\u003c/li\u003e\r\n\u003cli\u003eThe ATO will inform HESTA if your application is approved and we’ll then contact you to get the information we need to process your request.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ca href\u003d\"https://www.hesta.com.au/members/your-superannuation/accessing-your-super#compassionateneeds\"\u003eMore on accessing your super on compassionate grounds \u0026gt;\u003c/a\u003e\u003cbr\u003e\r\n\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eSupport services outside of super\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you need some help outside of super, Ask Izzy* is a free directory that can connect you with nearby support services across Australia. You can search for over 450,000 services close to you, including financial assistance, meals, mental health counselling, shelter, family violence support, and much more.\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"https://askizzy.org.au/\" target\u003d\"_blank\"\u003eFind support services \u0026gt;\u003c/a\u003e\u003cbr\u003e\r\n\u003cbr\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003e\u003cb\u003eMental health support\u003c/b\u003e\u003c/p\u003e\r\n\u003cp\u003eBeing your best self isn\u0027t always easy. That’s why we’ve partnered with AIA Australia, to provide all HESTA members and their immediate family members (aged 13+) with discounted, online psychology sessions through My Psychologist. Access timely, professional support no matter where you are. Terms and conditions apply.\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"/content/hesta/stories/my-psychologist.html\"\u003eFind out more about MyPsychologist \u0026gt;\u003c/a\u003e\u003c/p\u003e\r\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eIf you need more information about early access to super, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003cbr\u003e\r\n\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e\u0026nbsp; — 685 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Annual statements and current balance letters","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eStatements will be available online from late September for most members.\u003c/p\u003e\r\n\u003cp\u003eIf we have your email address, we’ll send you an email letting you know your statement is available to view in your \u003ca href\u003d\"https://my.hesta.com.au/login\"\u003eonline account\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eIf you’ve told us you’d prefer to receive your statement by post, or we don’t have your email address, you’ll receive your statement in the mail. If you’d like to view your statement online when it\u0027s ready, you can \u003ca href\u003d\"https://my.hesta.com.au/login\"\u003elog in to your account\u003c/a\u003e or \u003ca href\u003d\"https://my.hesta.com.au/registration\"\u003eset up your online account\u003c/a\u003e anytime.\u003c/p\u003e\r\n\u003cp\u003eRead our \u003ca href\u003d\"/content/hesta/members/forms-resources/FAQs.html#StatementFAQs\"\u003estatement FAQs\u003c/a\u003e for more information.\u003c/p\u003e\r\n\u003cp\u003eIn the meantime, you can download a copy of your account summary (also known as a proof of balance), which includes your current super balance and investment summary, from your online account:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eGo to the \u003cb\u003eTransactions\u003c/b\u003e page\u003c/li\u003e\r\n\u003cli\u003eClick on the \u003cb\u003eStatements\u003c/b\u003e tab\u003c/li\u003e\r\n\u003cli\u003eClick on the \u003cb\u003eAccount summary (pdf)\u003c/b\u003e button.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003cp\u003eYou can also give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 688 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Assistance with forms","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eFind forms and brochures to help you make changes to your HESTA super, income stream, and insurance on our \u003ca href\u003d\"/content/hesta/members/forms-resources/forms-brochures.html\"\u003eForms and brochures page\u003c/a\u003e.\u003c/p\u003e\r\n\u003cp\u003eIf you’d like to see our Product Disclosure Statements (PDS) which include all the information you need about our products, costs and other important things to consider, you can find them on our \u003ca href\u003d\"/content/hesta/members/forms-resources/hesta-product-disclosure-statements.html\"\u003eProduct Disclosure Statements\u003c/a\u003e page. You should also consider the \u003ca href\u003d\"/content/hesta/campaigns/target-market-determination.html\"\u003eTarget Market Determination\u003c/a\u003e for our products.\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\r\nIf you need help completing any of our forms, give us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e — 690 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Any other enquiries","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003eGive us a call and enter the quick code extension number to be fast tracked to the right team.\u003c/p\u003e\r\n\u003cp\u003eWithin Australia:\u003c/p\u003e\r\n\u003cp\u003e\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e  — 699 quick code\u003c/p\u003e\r\n\u003cp\u003eOverseas:\u003c/p\u003e\r\n\u003cp\u003e+61 3 9200 4714\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"},{"intentTitle":"Report a scam","intentBodyText":"\u003cdiv class\u003d\"call-selection-wrapper\"\u003e\u003cdiv class\u003d\"call-selection-border\"\u003e\u003cbr /\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class\u003d\"call-selection-body\"\u003e\u003cp\u003e\u003cb\u003eQuick facts\u003c/b\u003e\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eIf you\u0027ve been sent a scam email or SMS relating to HESTA, please forward the email or a screenshot of the SMS to: \u003ca href\u003d\"mailto:scams@hesta.com.au\"\u003escams@hesta.com.au\u003c/a\u003e\u003cbr /\u003e\r\nWe monitor this mailbox but we’re not able to respond individually. You’ll receive an automated response to let you know that we’ve received your email and we’re investigating.\u003cbr /\u003e\r\n\u003cbr /\u003e\r\n\u003c/li\u003e\r\n\u003cli\u003eIf you\u0027ve replied to or actioned a suspicious email or SMS relating to HESTA, give us a call and enter the quick code extension number to be fast tracked to the right team:\u003cbr /\u003e\r\n\u003cbr /\u003e\r\nWithin Australia:\u003cbr /\u003e\r\n\u003ca href\u003d\"tel:1800628849\"\u003e1800 628 849\u003c/a\u003e  — 699 quick code\u003cbr /\u003e\r\nOverseas:\u003cbr /\u003e\r\n+61 3 9200 4714\u003cbr /\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e \u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n"}]